• 1. What is a Service Level Agreement (SLA)? - ServiceNow

  servicenow.com

  Link: https://www.servicenow.com/products/itsm/what-is-sla.html

  Description: WEBA service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered. Demo ITSM. An introduction to service level agreements. Success in business depends heavily on an organization’s ability to understand and meet customer expectations.

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• 2. Service-level agreement - Wikipedia

  wikipedia.org

  Link: https://en.wikipedia.org/wiki/Service-level_agreement

  Description: WEBA service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user.

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• 3. What is a Service Level Agreement (SLA)? | IBM

  ibm.com

  Link: https://www.ibm.com/topics/service-level-agreement

  Description: WEBNov 27, 2023 · A service level agreement (SLA) is a contract between a service provider and a customer that outlines the service to be provided, the level of performance to be expected, how performance will be measured and approved and what happens if performance levels are not met.

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• 4. What Is a Service-Level Agreement (SLA)? And How To Write One

  coursera.org

  Link: https://www.coursera.org/articles/sla

  Description: WEBNov 29, 2023 · SLA stands for service level agreement. It refers to a document that outlines a commitment between a service provider and a client, including details of the service, the standards the provider must adhere to, and the metrics to measure the performance. Typically, it is IT companies that use service-level agreements.

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• 5. What is a service-level agreement (SLA)? Definition, templates, …

  logrocket.com

  Link: https://blog.logrocket.com/product-management/service-level-agreement-sla-definition-templates-examples/

  Description: WEBMay 17, 2023 · A service-level agreement (SLA) is a contract between a service provider and a client that clearly outlines the expectations and responsibilities of both parties. This agreement sets the standards for the level of service the provider will deliver, detailing specific metrics such as response time, resolution time, and product-specific …

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• 6. What is an SLA? Learn best practices and how to write one

  atlassian.com

  Link: https://www.atlassian.com/itsm/service-request-management/slas

  Description: WEBIT Asset Management (ITAM) is crucial for tracking and justifying IT spend. Learn more about the process, its importance, and choosing the right software. An SLA (service level agreement) outlines expectations between a service provider and a customer. Learn how to set SLAs, measure performance and more.

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• 7. Definition of Service-Level Agreement (SLA) - Gartner

  gartner.com

  Link: https://www.gartner.com/en/information-technology/glossary/sla-service-level-agreement

  Description: WEBA service-level agreement (SLA) sets the expectations between the service provider and the customer and describes the products or services to be delivered, the single point of contact for end-user problems, and the metrics by which the effectiveness of the process is monitored and approved.

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• 8. What is SLA? - Service Level Agreement Explained - AWS

  amazon.com

  Link: https://aws.amazon.com/what-is/service-level-agreement/

  Description: WEBA service level agreement (SLA) is an outsourcing and technology vendor contract that outlines a level of service that a supplier promises to deliver to the customer. It outlines metrics such as uptime, delivery time, response time, and resolution time.

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• 9. Service Level Agreement (SLA) Examples and Template

  bmc.com

  Link: https://www.bmc.com/blogs/sla-template-examples/

  Description: WEBMar 15, 2024 · What is an SLA? An SLA is a documented agreement between a service provider and a customer that defines: (i) the level of service a customer should expect, while laying out the metrics by which service is measured, as well as (ii) remedies or penalties should agreed-upon service levels not be achieved.

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• 10. service-level agreement (SLA) - TechTarget

  techtarget.com

  Link: https://www.techtarget.com/searchitchannel/definition/service-level-agreement

  Description: WEBA service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. A service-level commitment (SLC) is a broader and more generalized form of an SLA.

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